Role Overview We are seeking a Support Analyst to manage the stability, maintenance, and defect remediation of our enterprise payment and core banking applications. You will deliver L2/L3 production support, perform root cause analysis (RCA), and support end-to-end testing and production releases in a high-availability environment.

Key Responsibilities

Perform structured root cause analysis on application defects, provide technical remediation, and assist L2 teams with incident recovery and escalations. Conduct code debugging, minor fixes, and support testing across SIT, UAT, and production deployments during scheduled maintenance windows.

Proactively identify performance bottlenecks to enhance application throughput, stability, and high-volume transaction processing. Comply with SDM policies, perform risk and impact assessments for all deployments, and maintain accurate technical documentation. Communicate incident status, root cause findings, and release notes clearly to business users, internal support units, and external vendors.

Requirements Bachelor Degree in Computer Science or equivalent 3 or more years of experience in development and production support Demonstrated hands-on proficiency in the IBM AS400 / iSeries environment. Strong programming and query skills in RPG/LE, CL/LE, COBOL400, SQL, and Query400. Experience with change management and version control tools (e.g., ALDON, IBM RDi).

Practical experience with monitoring and scheduling tools (e.g., Control-M, Splunk, BMC Helix). Domain Knowledge: Exposure to banking payments and settlement workflows, including SWIFT messaging (MT/MX, ISO 20022), cross-border remittances, or regional clearing networks (e.g., MEPS+, RTGS, FAST, RENTAS, CNAPS).