Roles and

Responsibilities

: * Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications * Develop existing and custom applications within ServiceNow including integrations with other applications * Hands-on experience in Service Catalog & Service Portal modules * Create and use update sets between ServiceNow instances * Design for and maintain a highly available and recoverable environment * Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow * Work with various teams to fully understand business functionality and areas of improvements. * Provide support via troubleshooting, implementing bug fixes and root cause analysis Technical * Overarching understanding of ServiceNow Enterprise product suite * Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions * Ability to apply business concepts into a technical solution. * Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have. * Experience in Python, Shell scripting * Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB * Ability to create reports using the standard reporting engine, plus metrics and SLAs * Follow ServiceNow best practices (including scripting, security, implementation) * Clear written and verbal communication skills