Company Description 👋🏼

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical.

We're looking

for great new colleagues. That's where you come in ## Job Description

REQUIREMENTS

- Experience - 5.5+ years - Strong experience in ServiceNow ITSM implementation, customization, and development - Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications - Strong ServiceNow development experience using JavaScript and Glide APIs - Experience in developing custom scoped applications using App Engine - Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications - Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server - Strong understanding of ServiceNow ITSM processes and best practices - Experience with Service Portal; exposure to UI Builder will be an added advantage - Experience in designing scalable and reusable ServiceNow solutions for enterprise environments - Exposure to CSM or other ServiceNow modules is preferred - Strong analytical, troubleshooting, and problem-solving skills - Excellent communication and stakeholder management skills - Ability to mentor junior developers and work in an Agile delivery environment - CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES

- Design, develop, and implement ServiceNow solutions aligned with business and customer requirements - Configure and customize ServiceNow ITSM applications and related platform capabilities - Develop custom applications, workflows, Flow Designer flows, and automation solutions - Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server - Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications - Design scalable, reusable, and maintainable ServiceNow components following platform best practices - Participate in solution architecture discussions and provide technical recommendations - Perform code reviews and ensure adherence to development standards and governance guidelines - Mentor and support junior developers to enhance team capabilities - Support ServiceNow upgrades and ensure application compatibility across releases - Troubleshoot production issues and optimize platform performance and stability - Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions - Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives - Drive continuous improvements and ensure successful delivery of ServiceNow projects ##

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field