We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client base. You aren't just fixing a server; you are designing the standard blueprint for *how* servers are deployed across 50 different companies. You serve as the bridge between business goals and technical execution, reporting typically to the CTO or Director of Engineering. ##

Key Responsibilities

### 1. Technical Strategy & Standardization -

Blueprint Design

Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants). -

Platform Engineering

Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms). -

Technology Roadmap

Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering. ### 2. High-Level Architecture & Escalation -

Tier 4 Support

Act as the final "buck stops here" point for the most catastrophic or persistent technical issues. -

Project Architecture

Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute. -

Root Cause Analysis (RCA)

Lead investigations into systemic failures to ensure they never happen again across any client site. ### 3. Mentorship & Team Development -

Multiplier Effect

You are measured by how much better you make the *other* engineers. You conduct code/script reviews and technical workshops. -

Documentation Standards

Define how the team documents environments to ensure "Single Pane of Glass" visibility. ### 4. Security & Compliance -

Hardening

Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack. -

Audit Readiness

Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing. ##

Required Skills

&

Qualifications

|

Category

|

Requirement

| | --- | --- | |

Experience

| 8–12+ years in IT, with at least 5 years specifically in an MSP environment. | |

Cloud Mastery

| Expert-level knowledge of

Microsoft 365

(Enterprise),

Azure

(Identity & Networking), and

AWS

. | |

Automation

| Proficiency in

PowerShell

, Python, or API integrations to "automate the boring stuff." | |

Security

• |
• Experience with EDR/XDR, SIEM, and Advanced Threat Protection. | |

Soft Skills

| Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator). | ## Typical Certifications (2026 Standards) -

Microsoft

MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect). -

Security

CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE). -

Frameworks

ITIL v4 or specialized MSP-centric management training.